ChatGPT has become a popular tool for a lot of Americans, but how much do people actually trust it? New research from Express Legal Funding offers some insight into how people use the generative AI and how safe they feel using it.
ChatGPT can answer questions, generate content, and summarize information, so what are Americans using it for most? According to the study:
- Six in 10 (60%) of U.S. adults say they’ve used ChatGPT for advice or information
- Of those who’ve used it, 70% say they found the advice helpful
- Topics people trust the AI tool with most include career advice, educational support and product recommendations.
- A third (34%) say they actually trust ChatGPT more than a human expert in at least one area.
- But they don’t trust it when it comes to two important areas: legal advice and medical advice.
- Despite its growing popularity, just 11.1% think ChatGPT will improve their personal finance situation.
- Younger adults (ages 18 to 29) trust ChatGPT more than older generations.
- Older Americans and high-income earners are the most skeptical about the tool’s reliability.
- When asked if ChatGPT will do more harm or good to humanity, only 14.1% strongly agree it will benefit humanity.
"Most people are open to using ChatGPT for advice—and over a third even say they trust it more than a human expert,” explains lead researcher Aaron Winston. “But when it comes to high-stakes decisions involving legal, financial, or medical matters, most still prefer real-world professionals. It's a sign that while AI is gaining ground quickly, trust is still tied to context."